2. OUR INFORMATION
The sale of goods through this website, Feriköy Mh. Şerif Meriç Sk. No: 4/4 Şişli Istanbul under the name of CHOPEL. You can reach CHOPEL‘s customer service line at +905445234784 or your mobile phone (cost will vary depending on the customer’s mobile operator) or firstname.lastname@example.org e-mail address.
3. YOUR INFORMATION AND VISITS ON THE WEBSITE (www.chopel.com)
4. USE OF THE WEBSITE (www.chopel.com)
By using the website and / or placing any order through the website; customer;
1.Using the website only for legitimate requests or orders,
2. Not to place any unrealistic, false or fraudulent orders; When CHOPEL has a reasonable opinion that such an order has been made, CHOPEL has the right to cancel the order and inform the relevant authorities regarding the issue,
5. AVAILABILITY OF THE SERVICES
These products are presented on the website is only suitable for delivery in the territory of the Republic of Turkey.
6. ESTABLISHMENT OF THE AGREEMENT
To place an order, the customer must follow the online purchasing process and click “Confirm Payment”. After doing this, the customer makes the payment from the SHOPIER. receives an e-mail confirming receipt of the order (“Order Confirmation”). In a subsequent second e-mail, the customer is notified that the order has been accepted and is being sent (“Delivery Confirmation”). If such approval has not been provided to the customer by CHOPEL, the Agreement is deemed not established.
7. AVAILABILITY OF PRODUCTS
All orders are subject to availability. In the event of a shortage of supply or when the product is no longer in stock, CHOPEL reserves the right to inform the customer about substitute products of similar or different categories and values that they may order. If the customer does not want to order the replacement products, CHOPEL returns the amount you have paid for the undesirable replacement product to the customer.
8. REFUSAL OF ORDER
The right to withdraw any product from the CHOPEL website (www.chopel.com) and / or to remove or correct any material or content on the website is always reserved. CHOPEL reserves the right at all times to refuse to fulfill or confirm the order in the event of unusual circumstances after receiving an order or sending an Order Confirmation to the customer, even if CHOPEL will make all reasonable efforts to process all orders communicated to it. CHOPEL shall, against the customer or any third party, to perform any product withdrawal from the website, remove or correct any material or content, or fulfill it after receiving the order or submitting the Order Confirmation; and a cannot be held responsible for refusing to approve.
Depending on the availability in stock (see point 7 above) and unless there is any unusual situation, CHOPEL may place orders for the products listed in the Delivery Confirmation until the delivery date specified in the Delivery Confirmation, and orders for which the estimated delivery date is not specified, the maximum (see point 7 above) from the date of Order Confirmation. thirty) delivers within 30 days. In case the supply of the products is delayed due to a situation beyond CHOPEL‘s control, CHOPEL; It informs the customer of the situation as soon as possible and takes measures to minimize the effect of delay. CHOPEL will not be responsible for delays due to a situation outside of its control. However, when there is a serious risk of delay, the customer can terminate the Contract by contacting CHOPEL and the customer can get his money back for the products that he paid for but did not receive. The virtual gift card will be sent on the date specified by the customer when the customer places their order. Except for the virtual gift card to be delivered on the date specified by the customer, no delivery is made on Saturdays, Sundays or public holidays. When the customer chooses this delivery service, it is deemed to have accepted CHOPEL‘s delivery staff or CHOPEL‘s representative to his home. In order to avoid or minimize the risk of damage to the customer’s home or belongings, CHOPEL requests that they remove their belongings or anything that may be damaged, and that they accept delivery personnel to your home in the most convenient way possible. As long as it is not caused by CHOPEL‘s negligence, CHOPEL cannot be held responsible for cases where reasonable precautions can be taken to prevent or minimize the risk and the items can be removed to safe places. In the context of these Conditions, in order for “delivery” or “delivered” to occur, the customer or a third party designated by the customer who will acquire the possession of the products must have received the product, which can be proven by signing the receipt of the products at the specified delivery address. Virtual gift card; In accordance with the Terms and Conditions of the Gift Card and in any case, it will be delivered to the e-mail address specified by the customer on the delivery date of the virtual card.
10. CANNOT DELIVERY
If delivery is not possible, the product / s will be returned to the warehouse. If delivery is not possible, the customer is informed about where the product subject to the order is and how he can re-arrange the delivery. If the customer is not at the delivery location at the agreed time, he should contact CHOPEL to re-arrange the delivery on another convenient day to be understood. If the product subject to the order is brought to the delivery address and the Delivery does not take place due to a reason not caused by CHOPEL and the customer does not contact CHOPEL for Delivery within the following fifteen (15) days, the Contract may be terminated on the basis of the customer acting in violation of the Contract. As a result of the termination of the contract, CHOPEL shall, without any unreasonable delay, for the termination of this Agreement, including the delivery cost (excluding additional costs arising from any delivery method requested by the customer other than the usual delivery method offered by CHOPEL). will return it to the customer within the next fourteen (14) days. The customer should not forget that the shipping process resulting from the termination of the contract may have additional costs and CHOPEL will have the right to reflect this cost to the customer. This article does not apply to the virtual gift card, since the delivery of virtual gift cards is subject to the Terms and Conditions of Gift Card and the provisions of article 9 above.
11. RISK AND PROPERTY
As long as the customer accepts the delivery with the courier / courier company designated by CHOPEL, all benefits and damages related to the products until the delivery will be under the responsibility of CHOPEL. The ownership of the products passes to the customer from the moment the said product is delivered to the customer or to the person at the delivery address. (transfer of ownership)
12. PRICE AND PAYMENT
The invoice is issued and sent to the customer with the delivered products at the latest. CHOPEL reserves the right to apply other procedures in accordance with the e-invoice / e-archive legislation regarding invoices.
14. PAY NOW
15. PURCHASING WITHOUT MEMBERSHIP
There is also the feature of purchasing products on the website without being a member. In this type of purchase, only the information required to process the order is requested from the customer. When the customer completes the purchasing process, they are given the option to register as a user or to continue as a user without registration.
16. VALUE ADDED TAX
In accordance with the provisions of the Merit legislation, all sales transactions made from the website are subject to Value Added Tax (VAT), except for the applicable final exemptions subject to the customer’s approval.
17. RETURN POLICY
17.1. Legal Right of Withdrawal
Right of Withdrawal The customer has the right of withdrawal within fourteen (14) days following the establishment of the Contract, without stating any reason and without paying penal clause. (Except for the contracts issued for the product group in which the right of withdrawal cannot be used, specified in Article 17.3 below). The withdrawal period is fourteen (14) days after the customer or a third party (other than the courier) designated by the customer takes possession of the products, or in case more than one product is delivered separately with a single order, the customer or a third party (other than the courier) designated by the customer the possession of the last product expires fourteen (14) days after it takes over. In order to use this right of withdrawal, the customer must notify CHOPEL of his / her right of withdrawal and the decision to terminate the Agreement to CHOPEL through written notification or other means available on our website. the customer can notify CHOPEL by sending an e-mail to email@example.com. Also Feriköy Mh. Şerif Meriç sk. No: 4/4 Sisli Istanbul-Turkey sending written notification to the address CHOPEL‘s may also inform the customer that it wishes to exercise the right of withdrawal. Although it is not mandatory, the Customer may use the sample right of withdrawal form attached to these Terms. In order for the customer to use the right of withdrawal in due time, it is sufficient to inform CHOPEL that he wants to exercise his right of withdrawal before the expiry of the right. In the event of the exercise of the right of withdrawal, the return of the product can be made to any CHOPEL store by hand or by cargo within ten (10) days from the date of the notification that the right of withdrawal has been exercised, in accordance with Article 17.3 of this Agreement. If the customer has any questions, they can reach CHOPEL via the contact form on the website or the customer service line at +905445234784 or your mobile phone (cost will vary depending on the customer’s mobile operator) or by sending an e-mail to firstname.lastname@example.org. The refund will be made without any delay, not exceeding fourteen (14) days from the receipt of the notification regarding the exercise of the right of withdrawal. Regardless of the return method preferred by the customer, if the returns by courier are not made by a courier chosen by CHOPEL, the extra costs CHOPEL will incur will not be included in the amount to be reimbursed to the customer. Following the delivery of your order; If you want to exercise the legal or contractual right of withdrawal and you do not use any of the return options offered by CHOPEL (other than the courier company designated by the company); By organizing the transfer of the items to be returned, the customer’s own courier company means In the event that it is sent by you, you will be responsible for the damages and risks that may occur in the said returns due to reasons not caused by CHOPEL, and CHOPEL will not be responsible for such returns. In addition; Please note that when you use any of the return options offered by CHOPEL, you will be responsible for the contents of the return package. If there is an error in the content of the return package that is not caused by CHOPEL, we inform you that the package will be returned to you and you will be responsible for the related costs. In any case, nothing in this clause will affect your statutory rights. The consequences of exercising the right of withdrawal, if the customer terminates the Contract, except where stated otherwise in Article 17.3, CHOPEL shall be responsible for all payments received from the customer, including delivery costs (if a delivery type other than the least costly standard delivery type offered by CHOPEL is selected) returns to the customer (excluding charges). CHOPEL makes a refund using the same payment method used by the customer for the purchase, and in no event will the customer pay any additional fees as a result of such a refund. customers, CHOPEL‘s products to any CHOPEL‘s store or determined by CHOPEL‘s cargo company in Turkey, without any delay, on the use of the right of withdrawal 8 from the notification within ten (10) days must return to pass. the customer must return or return the products before this ten (10) day period has expired. the customer is only liable for impairment that goes beyond any control necessary for the nature, features and functioning of the products. The cost and full responsibility of product returns belongs to the customer.
17.2 Contractual Right of Withdrawal
Apart from the legal right of withdrawal mentioned in article 17.1 above, the customer is granted the right to return the products within thirty (30) days from the Delivery Confirmation without stating any reason (excluding gift cards and the products mentioned in article 17.3 below). The return of gift cards must be made as specified in the Terms and Conditions of the Gift Card. Contractual breach made in the context of the right to return, refund or store in Turkey in a CHOPEL‘s be carried by cargo determine which states without prejudice to the responsibility incurred costs related to customer product returns. The customer can use his right of withdrawal arising from the contract in accordance with the procedure in article 17.1 above. However, the customer must notify CHOPEL at the end of the period in which the right of withdrawal can be exercised, and in any case, must deliver the products within thirty (30) days from the Delivery Confirmation. The refund will be made without any delay, not exceeding fourteen (14) days from the receipt of the notification regarding the exercise of the right of withdrawal. CHOPEL will make the refund using the same payment method used for the purchase. This contractual right of withdrawal does not affect the statutory right of withdrawal.
17.3 General provisions (applicable to both statutory withdrawal and contractual right of withdrawal, exceptions to the right of withdrawal)
The customer cannot exercise his right of withdrawal in contracts for the delivery of any of the following products:
1. Contracts for goods specially prepared in line with the wishes or personal needs of the customer
2. Contracts regarding the books, digital content and computer consumables provided in the material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
3. Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene (underwear, swimwear, etc.). After delivery, the customer can take control of the products to determine their condition, features and functions. Handling products in an acceptable way is a reasonably acceptable process in stores. If the customer’s review action goes beyond an acceptable reasonable level and products are damaged or reduced in value, CHOPEL may offset this difference from the refund to be made to the customer during the exercise of 9 right of withdrawal, or the customer may have to pay CHOPEL an amount equivalent to the reduced value of the products . customer; return the products, original packages, instructions and other documents to CHOPEL. In any case, when returning the product, the customer must send the invoice received when the product is delivered or the relevant documents required by the e-invoice / e-archive legislation with the product. When the customer receives the order, summary information on how to exercise the right of withdrawal will be shared with the customer.
Refund at the CHOPEL store; the customer is responsible for any CHOPEL product in the country where you bought the product, which has the same set of products that he wishes to return. can return it. In such cases, the customer should go to the store and present the product and the invoice delivered with it or the relevant document required by the e-invoice / e-archive legislation.
Returns by courier When the product is to be returned through the courier company designated by CHOPEL, the customer must contact CHOPEL via the form on the website to organize the customer’s product delivery process. According to the instructions in the “RETURNS” section on the website, the customer must ship the product in the same package. If a product is purchased without being a member, a refund can be requested via the customer service line +905445234784 or by calling your mobile phone (the cost will vary depending on the mobile operator of the customer) via telephone. None of the above options will incur any additional cost to the customer. If the customer does not want to use any of the free return methods available, he or she must bear the cost of the return. If the customer wishes to return the products to CHOPEL, the buyer may be responsible for the costs associated with this. After examining the products, CHOPEL will inform the customer whether the customer has the right to reimburse the amounts paid. The refund is made when the right of withdrawal is used within the legal period and all products that make up the relevant package are returned. The refund will be made as soon as possible and, in any case, within fourteen (14) days from the date the intention of withdrawal is notified to CHOPEL. Refunds are always made using the payment method used in the purchase. The customer is responsible for the risks and all costs of returning the products to CHOPEL as stated above.
17.4 Return of defective products
CHOPEL offers the following contractual right in addition to the legal rights of the customer regarding defective products. In cases where you think the product does not comply with the Contract during the delivery, the customer should contact CHOPEL immediately regarding the product damage by completing the internet form or by calling the customer service line at +905445234784 or from your mobile phone (cost will vary according to the customer’s mobile operator). The customer must return the product to a CHOPELstore in the country of delivery or by the courier designated by CHOPEL with the invoice provided with the product at the time of delivery. CHOPEL will thoroughly examine the returned product and, within a reasonable time, send a notification by e-mail to the customer of the right to replace the product or refund (if any). As a usual practice, the refund or replacement of the product is made as soon as possible and in any case, within fourteen (14) days from the date CHOPEL notifies the customer that the customer has the right to change or refund the defective product via e-mail. If the products returned due to defects are found to be defective, the customer; All payments for the product are reimbursed, including the delivery cost incurred when sending the product to the customer, and the costs incurred when the customer returns the product. The refund of the money received from the customer is always made to the credit card used by the customer to pay for the order. This provision will not prejudice your statutory rights.
18. LIABILITY AND WAIVER
CHOPEL is not responsible for any unforeseen loss or damage. If it is obvious that a loss or damage will occur, or when the Contract is concluded, both CHOPEL and the customer know that it may occur, for example, if the customer spoke to CHOPEL during the sales process, the loss or damage will be deemed to be foreseeable. CHOPEL will not be held liable for commercial losses. CHOPEL offers products for individuals and personal use only. In the event that the customer uses the products for any commercial, business or resale purposes, CHOPEL will not be liable to the customer for any loss of earnings, loss of business, business interruption or business opportunity, and the customer will not hold CHOPEL liable for commercial losses. does. Due to the potential for errors in the storage and transfer of digital information from this website, CHOPEL does not have any warranty commitment regarding the accuracy and security of the information transferred or obtained from the website, unless otherwise clearly stated on the website. It is CHOPEL‘s contractual obligation to provide products that comply with the Contract to the customer, however, without affecting this obligation and to the extent permitted by law, all product descriptions, information and materials published on this website are “as is” and do not contain any express, indirect or consequential warranties. When you enter into a contract as a customer, CHOPEL is responsible for the products to be sent to the customer, in accordance with its legal obligations: (i) the products conform to the statements given by CHOPEL and have the features specified on the website, (ii) the products are suitable for the usual use of similar products, and ( iii) products of the same type It demonstrates the quality and performance that products normally have and are reasonably expected of them. CHOPEL guarantees that any product purchased by the customer from this website is of satisfactory quality and that products of its type are reasonably fit for all the purposes for which they generally serve. Any other express or implied warranties related to the products on this website are not covered by CHOPEL‘s liability, except to the extent legally permitted but legally excluded from the customer point of view. The products sold by CHOPEL (including handmade products) generally have the natural properties of the materials used in the manufacture of the products. Natural features such as texture, shape, seams and color variations should not be classified as defects or defects. Inconsistencies in these natural features should be expected and treated reasonably. Although CHOPEL selects only the best quality products, natural features are inevitable and should be considered as part of the product’s own appearance. Nothing in this clause affects the customer’s statutory rights or the contractual right of withdrawal.
19. RULES ON INTELLECTUAL PROPERTY RIGHTS
The customer acknowledges that the copyright, trademarks and all other intellectual property rights in all material and content offered as part of the website always belong to CHOPEL or its authorized agents. allows the customer to use the offered content only as explicitly authorized by CHOPEL or its authorized agents. This does not prevent the customer from using the website to the extent necessary to obtain a copy of any order or Contract information.
20. VIRUSES, VIRTUAL HACKING AND OTHER CYBER CRIMES
Customer undertakes to avoid abuse of this website by knowingly installing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material. The customer shall not attempt to access this website, the server hosting this website or any server, computer or database related to the website, by unauthorized access, prevent, disrupt, destroy or change the system. The customer undertakes not to attack the website through a denial of service attack or a distributed denial of service attack. In the event of a breach of this provision, the client may have committed a criminal offense under applicable legislation. CHOPEL notifies the relevant judicial and administrative authorities of any such violation and cooperates with the relevant institution to reveal the identity of the cyber-hacker. Likewise, in the event of such a breach, the customer’s right to use this website ends immediately. CHOPEL shall not be held liable for any loss or damage arising from the download of such content caused by or directed to or directed by any denial of service attack, virus or other software and materials that technologically damages the customer’s computer, equipment, data or materials arising from the use of the website.
21. LINKS FROM OUR WEBSITE
There may be links from CHOPEL‘s website to third party websites or materials; these links are for informational purposes only and CHOPEL does not have the control or responsibility of the contents of these websites or materials. Similarly, CHOPEL assumes no liability for any loss or damage that may result from the use of such links.
22. WRITTEN COMMUNICATION
Legislation requires that some information and messages sent by CHOPEL to the customer should be in writing. When the customer uses the website, he agrees that communication with CHOPEL will be mainly done electronically. CHOPEL informs the customer by contacting the customer via e-mail or posting notifications on the website. In accordance with the Agreement, the customer declares that he accepts this method of electronic communication and that all contracts, notifications, information and other communication methods provided to the customer electronically comply with any legal requirements that require these communication channels to be in writing. This requirement does not affect the customer’s statutory rights.
All notifications submitted to CHOPEL must be made in writing. the customer explicitly acknowledges and declares that CHOPEL can notify the customer through the e-mail or postal address provided by the customer when ordering, depending on the article 22 and as stated there. The notification is deemed to be properly sent immediately when posted on the website, within 24 hours when the email is sent or within 3 days from the date the letter was sent. As proof that the notification has been received, in the case of a letter, the information that the letter was sent to the appropriate address, sealed and delivered to the post office, and in the case of e-mail, the information that the e-mail was sent to the relevant e-mail address will be sufficient.
24. RIGHTS AND OBLIGATIONS N REVOLUTION
This Agreement between CHOPEL and the customer will bind CHOPEL and the customer, as well as their successors. The customer may not transfer, assign, assign to someone else’s responsibility or direct the Agreement and its rights and obligations (excluding warranty) without prior written consent. However, the customer can transfer CHOPEL‘s guarantee in article 17.4 to the purchaser of the product. CHOPEL may ask the customer to provide reasonable proof that the person to whom the warranty has been transferred provide reasonable evidence that the product concerned is the current owner, for example, providing proof of purchase or a letter from the original Buyer or subsequent Buyers (where applicable) that they transferred the rights under the warranty to the new owner of the item. or evidence such as chain letters may be accepted. CHOPEL may transfer, assign, sub-contractor or direct the Contract at any time during the term of the Contract. For the avoidance of doubt, such transfer, appointment, assignment or referrals do not affect the legal rights of the consumer and their rights under the Contract, or cancel, reduce or limit the guarantees or guarantees that CHOPEL may have given to the customer explicitly or indirectly.
25. FORCE MAJEURE
CHOPEL cannot be held responsible or liable for events that occur outside of CHOPEL‘s control and cause it to fail or delay any of its obligations under this Contract and therefore deemed as force majeure under Contract 13. Events beyond CHOPEL‘s control include actions, incidents, non-occurrences, expulsions or accidents beyond reasonable control and specifically include (without limitation):
1. Strikes, lockouts or other industrial actions.
2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or war threat or war preparation.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
4. Impossibility of using railways, seaways, airlines, motor vehicles or other public or private means of transport.
5. Impossibility to use public or private telecommunications networks.
6. Actions, decrees, regulations, regulations or restrictions of any government.
7. Strikes, collapses and accidents in any cargo, postal or other related shipping business. Any liability of CHOPEL under any Contract is suspended as long as the event beyond its control continues and this period is added to CHOPEL‘s period of fulfillment of the obligation. CHOPEL will make all reasonable efforts to end the event beyond its control or to find a solution that will enable it to fulfill its obligations under the Contract despite the event beyond its control.
The failure of CHOPEL to achieve the full performance of any of the customer’s obligations under the Contract or other terms and conditions during the Contract, or to use its rights or legal remedies within the Contract, does not mean that CHOPEL waives these rights or legal means and the customer is exempt from complying with these obligations. A waiver of any default does not constitute a waiver of subsequent defaults arising from the Agreement or the Conditions. Neither of these Terms will be deemed to be a waiver of any of these Terms unless the waiver is expressly declared and communicated in writing in accordance with the paragraph in the Notices section above.
If these Terms or any provision of the Agreement is determined by any competent authority to be invalid, unlawful or unenforceable, that term, condition or provision will separate from the remaining terms, conditions or provisions and the remainder will remain in effect to the extent permitted by law.
28.OUR RIGHT TO CHANGE THE TERMS
CHOPEL reserves the right to update or modify these Terms from time to time. When the customer uses this website or orders products from CHOPEL, it is subject to the principles and Conditions in force, unless a change is made to them. Any potential change in the Terms or Privacy Statement under the law or the governing body will also apply to orders previously made by the customer. This change does not affect the customer’s statutory rights.
29. AUTHORIZED COURT
CHOPEL reserves the right to update or modify these Terms from time to time. Contracts on the use of Internet sites and the purchase of products through this website will be governed by the laws of the Republic of Turkey. The use of the Website or such a contract arising out of or related to any dispute with him, Turkey is subject to the jurisdiction of the court. If a dispute arises between CHOPEL and the customer regarding the contract, the customer can make the necessary applications to the authorized Consumer Court or to the Consumer Arbitration Panel. lyre. Nothing in this article affects the customer’s legal rights in this matter.
Customer’s comments and feedback are important to CHOPEL. The customer can send all feedback and comments to CHOPEL via the contact form or via e-mail at email@example.com. CHOPEL ADDITIONAL SAMPLE WITHDRAWAL FORM (This form will be filled and sent only when the right to withdraw from the contract is requested.) Feriköy Mh., Operating under the trade name of CHOPEL. Şerif Meriç Sk. No: 4/4 Şişli Istanbul, to CHOPEL, (firstname.lastname@example.org)
– With this form, I declare that I have the right to withdraw from the contract for the sale of the following goods.
-Order date or delivery date:
– Goods subject to the right of withdrawal:
The cost of the goods subject to the right of withdrawal:
Consumer’s name and surname: Consumer’s address:
-Signature of the consumer: (Only if it is sent on paper)