The Customer has the right of withdrawal within fourteen (14) days following the establishment of the Contract, without stating any reason, and without paying penalty clauses (except for the contracts issued for the product group specified in Article 17.3 below). Withdrawal period fourteen (14) days after the possession of the products by the customer or a third party (other than the courier) designated by the customer, or in case more than one product is delivered separately with a single order, by the customer or a third party (other than the courier) designated by the customer. Ownership of the last product expires fourteen (14) days after it is taken over. In order to exercise this right of withdrawal, the Customer must notify CHOPEL of its intention to exercise its right of withdrawal and its decision to terminate the Agreement by written notice or other means available on the website (www.chopel.com). The customer can notify CHOPEL by sending an e-mail to firstname.lastname@example.org. Also Feriköy Mh. Şerif Meriç sk. No: 4/4 Sisli Istanbul-Turkey sending written notification to the address CHOPEL‘s may also inform the customer that it wishes to exercise the right of withdrawal. Although it is not mandatory, the Customer may use the sample right of withdrawal form attached to these Terms. In order for the customer to exercise his right of withdrawal in due time, it is sufficient to inform CHOPEL that he wants to exercise his right of withdrawal before the expiry of the right. In the event of the exercise of the right of withdrawal, the return of the product can be made to any CHOPEL store by hand or by cargo within ten (10) days from the date of the notification that the right of withdrawal has been exercised, in accordance with Article 17.3 of this Agreement. If the customer has any questions, please contact CHOPEL via the contact form on the website (www.chopel.com) or by calling the customer service line +905445234784 or from your mobile phone (cost will vary depending on the mobile operator of the customer) or by sending an e-mail to email@example.com can reach. The refund will be made without any delay, not exceeding fourteen (14) days from the receipt of the notification regarding the exercise of the right of withdrawal. Regardless of the customer’s chosen return method, if returns by courier are not made by a courier chosen by CHOPEL, CHOPEL‘s extra costs will not be included in the amount reimbursed to the customer. Following the delivery of your order; If you wish to exercise the legal or contractual right of withdrawal and you do not use any of the return options offered by CHOPEL (other than the courier company designated by the company); In the event that the customer organizes the transfer of the products to be returned and sends them through their own courier company, you will be solely responsible for the damages and risks that may occur in such returns for reasons not caused by CHOPEL, and CHOPEL will not be responsible for such returns. In addition; Please note that if you use any of the return options offered by CHOPEL, you will be responsible for the contents of the return package. If there is an error in the content of the return package that is not caused by CHOPEL, we inform you that the package will be returned to you and you will be responsible for the related costs. In any case, nothing in this clause will affect your statutory rights. The consequences of using the right of withdrawal if the customer terminates the contract, except where otherwise stated in Article 17.3; CHOPEL returns all payments received from the customer, including delivery costs (excluding the additional costs incurred when selecting a delivery type other than the least costly standard delivery type CHOPEL offers) to the customer. CHOPEL makes a refund using the same payment method used by the customer for the purchase, and in no event will the Customer pay any additional fees as a result of such refund. Customer CHOPEL‘s products through any CHOPEL‘s store or determined by CHOPEL‘s cargo company in Turkey, without any delay, since the notice of the exercise of the right of withdrawal within ten (10) days must return to pass. The customer must return or return the products before this ten (10) day period has expired. The customer is only liable for impairment that goes beyond any control necessary for the nature, features and functioning of the products.
Conditions in which the right of withdrawal cannot be exercised In the contracts for the delivery of any of the following products, the Customer cannot use its right of withdrawal: 1. Contracts for goods specially prepared in line with the customer’s wishes or personal needs. 2. Contracts regarding the books, digital content and computer consumables provided in the material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods. 3.Submission from the goods whose protective elements such as packaging, tape, seal, package have been opened afterwards; Contracts for the delivery of those whose return is not suitable for health and hygiene (underwear, swimwear, etc.). After delivery, the customer can take control of the products to determine their condition, features and functions. Handling products in an acceptable way is a reasonably acceptable process in stores. If the customer’s review action goes beyond the acceptable reasonable level and the products are damaged or reduced in value, CHOPEL may offset this difference from the refund to be made to the customer during the exercise of the right of withdrawal, or the Customer may have to pay CHOPEL an amount equivalent to the reduced value of the products. Customer; return the products to CHOPEL with their original packaging, instructions and other documents. In any case, when returning the product, the Customer must send the invoice received when the product is delivered or the relevant document required by the e-invoice / e-archive legislation with the product. When the customer receives the order, summary information on how to use the right of withdrawal will be shared with the Customer. RETURNS a) Returns at any CHOPEL store The customer may return any product to any CHOPEL store in the country of purchase, which has the same set of products that he wishes to return. In such cases, the Customer should go to the store and present the product and the invoice delivered with it or the relevant document required by the e-invoice / e-archive legislation. b) Return by courier When the product is to be returned via the courier company designated by CHOPEL, the Customer must contact CHOPEL via the form on the website to organize the customer’s product delivery process. According to the instructions in the “RETURNS” section on the website, the Customer must ship the product in the same package. If a product is purchased without being a member, a refund can be requested via the customer service line +905445234784 or by calling your mobile phone (the cost will vary depending on the mobile operator of the customer) via telephone. None of the above options will incur any additional charges for the Customer. If the customer does not want to use any of the free return methods available, he or she must bear the cost of the return. If the Customer wishes to return the products to CHOPEL with the buyer payment, the Customer may be responsible for the related costs. After reviewing the products, CHOPEL will inform the customer whether the customer is entitled to a refund of the amounts paid. The refund is made when the right of withdrawal is used within the legal period and all products that make up the relevant package are returned. The refund will be made as soon as possible and, in all cases, within fourteen (14) days from the date CHOPEL was notified of the intention to withdraw. Refunds are always made using the payment method used in the purchase. The Customer is responsible for the risks and all costs of returning the products as stated above.